This is the process after your request:
Doctor's review: within 72 working hours. Weekends and public holidays don't count.
Pharmacy: within 3 working days of approval your medication is prepared and shipped.
Delivery: you'll receive an email from the carrier with a delivery time slot. You can still change this within 24 hours.
Taking longer than expected?
Check the chat with the medical team to see if the doctor has asked you anything. As long as a question is open, your order is on hold.
Check that your ID verification and questionnaire are fully completed.
Check your spam folder for the email from the carrier.
Ask your neighbours or check a nearby pickup point.
What does “awaiting payment” mean?
Your payment hasn't gone through yet, for example because a direct debit failed. You'll receive an email with a payment link. That link only works if you're logged in.